{"id":9,"date":"2024-11-15T03:12:03","date_gmt":"2024-11-15T03:12:03","guid":{"rendered":"http:\/\/caplandrobinson.com\/?page_id=9"},"modified":"2024-11-15T03:13:58","modified_gmt":"2024-11-15T03:13:58","slug":"home","status":"publish","type":"page","link":"https:\/\/caplandrobinson.com\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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Capland Robinson,
Technical Guru.<\/h1>\n\n\n\n
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Experienced IT professional with 8 years in telecommunications and internet, 3 years in data analytics, process optimization expertise, and proven leadership in managing a repair team.<\/h2>\n\n\n\n

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About Me<\/h2>\n\n\n\n

With a robust foundation in IT spanning seven years, my career has been primarily focused on telecommunications and internet technologies. Over the past two years, I have honed my expertise in data analytics, utilizing SQL and Power BI to extract insights and drive informed decision-making. My skill set is further enhanced by my proficiency in Power Automate, enabling me to streamline workflows and automate complex processes.<\/p>\n\n\n\n

I have significant experience as a process analyst, where I specialize in updating and optimizing existing processes to enhance efficiency and effectiveness. Additionally, I bring management experience, having led a repair team of 15 individuals. In this role, I oversaw troubleshooting efforts and provided exceptional customer service to resolve phone and internet issues, ensuring minimal downtime for our customers.<\/p>\n\n\n\n

My diverse technical background, combined with my analytical acumen and leadership skills, positions me as a versatile and valuable asset in any IT-driven environment.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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My Professional Experience<\/h2>\n\n\n\n

Technology is my passion<\/strong>.<\/p>\n\n\n\n

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2022<\/strong><\/p>\n\n\n\n

Sr Process Analyst<\/strong><\/p>\n\n\n\n

Utilize extensive SQL expertise to drive data-driven insights and process improvements, ensuring seamless operations and transitions. My role involves optimizing and updating current processes to enhance efficiency and support strategic objectives. Main responsibilities recently have been leading a team to decommission part of our network utilizing various tools. <\/p>\n\n\n\n

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2021<\/strong><\/p>\n\n\n\n

Repair Supervisor<\/h4>\n\n\n\n

Develop agents with monthly evaluations, observations and development plans to drive a successful workforce <\/p>\n\n\n\n

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2016<\/h4>\n\n\n\n

Repair Attendant<\/h4>\n\n\n\n

Repaired issues over phone and chat support utilizing various systems and troubleshooting. Developed and delivered training for Tier 1 agents.<\/p>\n\n\n\n

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2015<\/h4>\n\n\n\n

Electronic Cigarette Specialist<\/h4>\n\n\n\n

Assisted customers with quitting smoking by discussing the benefits of electronic cigarettes. Discussed battery and coil safety with advanced users.<\/p>\n\n\n\n

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The Latest Projects<\/h2>\n\n\n\n

Check out the projects page where I discuss my projects.<\/p>\n\n\n\n

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Experienced IT professional with 8 years in telecommunications and internet, 3 years in data analytics, process optimization expertise, and proven leadership in managing a repair team. About Me With a robust foundation in IT spanning seven years, my career has been primarily focused on telecommunications and internet technologies. Over the past two years, I have…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"fullwidth-template.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":20,"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":1554,"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/1554"}],"wp:attachment":[{"href":"https:\/\/caplandrobinson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}