Skip to content

caplandrobinson.com

Just my own place

Menu
Menu

Home

Capland Robinson,
Technical Guru.

Experienced IT professional with 8 years in telecommunications and internet, 3 years in data analytics, process optimization expertise, and proven leadership in managing a repair team.


About Me

With a robust foundation in IT spanning seven years, my career has been primarily focused on telecommunications and internet technologies. Over the past two years, I have honed my expertise in data analytics, utilizing SQL and Power BI to extract insights and drive informed decision-making. My skill set is further enhanced by my proficiency in Power Automate, enabling me to streamline workflows and automate complex processes.

I have significant experience as a process analyst, where I specialize in updating and optimizing existing processes to enhance efficiency and effectiveness. Additionally, I bring management experience, having led a repair team of 15 individuals. In this role, I oversaw troubleshooting efforts and provided exceptional customer service to resolve phone and internet issues, ensuring minimal downtime for our customers.

My diverse technical background, combined with my analytical acumen and leadership skills, positions me as a versatile and valuable asset in any IT-driven environment.


My Professional Experience

Technology is my passion.

2022

Sr Process Analyst

Utilize extensive SQL expertise to drive data-driven insights and process improvements, ensuring seamless operations and transitions. My role involves optimizing and updating current processes to enhance efficiency and support strategic objectives. Main responsibilities recently have been leading a team to decommission part of our network utilizing various tools.


2021

Repair Supervisor

Develop agents with monthly evaluations, observations and development plans to drive a successful workforce


2016

Repair Attendant

Repaired issues over phone and chat support utilizing various systems and troubleshooting. Developed and delivered training for Tier 1 agents.


2015

Electronic Cigarette Specialist

Assisted customers with quitting smoking by discussing the benefits of electronic cigarettes. Discussed battery and coil safety with advanced users.



The Latest Projects

Check out the projects page where I discuss my projects.

View All Post

© 2025 caplandrobinson.com | Powered by Minimalist Blog WordPress Theme